FDM or resin printers?
The files have been thoroughly tested for FDM printing, and we’ve found that a 0.2mm layer resolution maintains the details perfectly. You can, of course, print using a resin printer for even finer detail, as long as it can handle a build height of up to 180mm. However, we recommend FDM printing for greater strength and durability.
Last updated: December 23, 2024 14:47
What if I like the project but I don't own a 3D printer?
No problem, just send us a direct message or an email at [email protected], and we’ll work together to find a solution.
Last updated: December 23, 2024 14:47
What if the screwable parts don’t align perfectly after printing?
Due to varying calibration settings on different 3D printers, the tolerances may differ, causing minor misalignments. To fix this, you can simply add a washer (3D file included) to ensure perfect alignment between the pieces. This will help accommodate any slight variations and provide a smooth fit!
Last updated: December 23, 2024 14:48
Are multi-color 3mf files included?
3mf multi-color files are INCLUDED ONLY for the first 5 elementale tubes
Last updated: January 20, 2025 06:40
What are the "Accessories"?
The accessories included with the tubes are: -Label: The “top” part has an hole for inspection, but you can close it with the label part. No glue needed. -Paint helper. You can use to when painting the tube - Strap ring: you can print 2 of those and attach a strap. Useful for carrying the tube. -washer02 and washer03: 2 different thickness washers when you have aligning problems.
Last updated: January 02, 2025 06:23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.